Refund and cancellation policy

This policy applies to paid assessment centre preparation sessions offered by AutoDeploy Pro, including full preparation days, interview coaching, case drills, and group exercise warm-ups.

Eligibility and timeframe

You may cancel for a full refund of fees paid if you notify us in writing at least 7 full days before the scheduled session start. Cancellations between 6 and 3 days before the session are eligible for a 50% refund of fees paid. Cancellations inside 72 hours are not refundable, except where required by mandatory law or where we cancel on our side.

Deposits

Deposits that secure a date are refundable on the same schedule as above. If a deposit was taken and the balance unpaid, the deposit alone is subject to the cancellation windows.

Rescheduling

One complimentary reschedule is available if requested at least 5 days before the session and subject to coach availability. Later reschedules may be treated as a cancellation under the windows above, with a new booking required.

No-shows

If you do not attend and do not notify us, the session fee is forfeited. Partial attendance (for example leaving mid-day after the morning stations) does not create a partial refund.

Work already started

Once a session has begun — including briefing and observed exercises — fees for that session are non-refundable. Written feedback already prepared after a completed full day remains yours; we do not refund for dissatisfaction with an employment outcome after the centre.

Materials

Practice case packs and personal feedback documents are included in session fees. There are no separate product shipments. If we supplied printed materials at the studio, they are non-returnable once handed over.

Group warm-ups

Group Exercise Warm-Up places can be transferred to another participant you nominate up to 48 hours before the workshop. Otherwise standard cancellation windows apply.

Refund method and processing time

Approved refunds are returned to the original payment method within 14 business days of approval. Bank processing times may add a few days beyond our transfer.

How to request a refund or cancellation

Email hello@autodeploypro.digital with your name, session date, and programme. You may also call +4909624461539. We confirm receipt and the applicable refund amount in writing.

When we cancel

If AutoDeploy Pro must cancel — illness, venue failure, or insufficient group size for a warm-up — you may choose a full refund or a free reschedule to a new date.